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Delivery

We process your order immediately or at the latest the following day.

We would like to note that our online store only accepts direct orders from Andorra, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Greenland, United Kingdom, Ireland, Italy, Croatia, Croatia, Latvia, Liechtenstein , Lithuania, Luxembourg, Malta, Macedonia, Monaco, Netherlands, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus. Furthermore, feel free to take advantage of promotions offered by our local distributors in your country. Customers in other countries can use the multilingual shop for product research. To place an actual order, however, we ask you to contact our partners in your respective country.

A list of our current distributors organized by country can be found on the following page: Distributors. If your delivery address can't be found in the country selection found under the shopping cart, please contact us: we will gladly tell you about the delivery conditions for your delivery address.

Availability of products is shown as a traffic light system, which is updated several times a day:

  • Traffic light green: Deliverable in 1 - 3 working days.
  • Traffic light yellow: Deliverable in 4 - 8 working days.
  • Traffic light red: Product is out of stock. A delivery time of 2 weeks or more is ecpected.

If exceptionally we cannot deliver in time, we will inform you about the estimated delivery time or we will send a partial delivery. Of cause the subsequent delivery is free of transport charge.

Payment

(a) B2B-Partner

Our B2B partners can see their prearranged payment conditions in the shop.

(b) End customers

Payment can be made either by SOFORT transfer, Paypal, Amazon Pay, credit card, direct debit, invoice or cash on delivery. Please note that not every payment service provider offers support for every EU country.

 Addition in ShopAccount chargeNotice
DIRECTebanking - During order process  
PayPal - (Your PayPal settings)  
Purchase on account   Term of payment of 14 days, limit is an order value of € 1,500 
Credit card   End of order process  
Cash on delivery (DE) 7,00 € (cash on delivery DHL)  
Direct debit   Your account will be debited after 2 days
Purchase on account - Invoice (payment term 14 days) max. 1500,- € order value
AmazonPay   with shipping of goods  
ApplePay   End of order process