FAQ

We deliver throughout the EU and to selected European countries. You can find detailed information here.

You can find them directly in the shopping cart or here.

You will automatically receive an email with your tracking link.

This item is currently out of stock but can be ordered. Delivery time approx. 2–3 weeks.

Yes—as soon as your package leaves our warehouse, you will receive an email with a tracking link.

Yes, as long as it has not yet been processed. Contact our service team as soon as possible.

Our shipping partner will attempt a second delivery or leave your package at your desired location (if you have an existing storage agreement).

PayPal, Apple Pay, Amazon Pay, credit card, purchase on account, SEPA direct debit.

You have a 14-day right of return—no questions asked. You can find more information and the form here.

In case of revocation, you; in case of defect or incorrect delivery, we will of course.

Email us your order number, a brief description, and photos.

Via contact form, email, phone, WhatsApp, or social media.

Yes—use our dealer locator to find authorized partners.

Yes, directly at the SW-MOTECH location in Rauschenberg. Please make an appointment with our customer service department in advance or stop by our factory outlet.

With our bike filter, you will only see parts that are 100% compatible.

Some models are still under development. Contact us, there may be a solution with universal parts.

Technical compatibility is crucial, not the name. Type designations may vary. Technical compatibility is important—see bike filter.

Often yes – check the type designation or send us your vehicle registration document and a photo.

On each product page under “Downloads” as a PDF file.

Send the part number (from the assembly instructions) to our customer service department and you will receive a quote.

Yes, many parts are designed for self-assembly.

Ensure that the correct torque values are used and that the steps in the instructions are followed in the correct order. If you are unsure, we recommend that you take your vehicle to a specialist workshop.

PRO is the newer system with magnetic centering. PRO and EVO are not compatible.

The tank bags in the PRO series cannot be combined with the EVO tank rings and vice versa.

No, the upper ring is not available separately.

Check the drilling pattern on the base plate using the template. Slightly adjusting the drill holes usually helps.

The tank bag is designed to float on the tank ring thanks to its mounting system, protecting the paintwork. If it still rests on the tank on some models, the height increasing element can be mounted between the upper ring and the tank bag to significantly increase the distance.

Many bags are waterproof or equipped with waterproof inner bags/rain covers. Details in the product description.

That depends on the motorcycle model. Use the bike filter or ask our team.

All crash bars are bike-specific. Use the bike filter to find the right crash bar for your motorcycle.

Yes, usually without any problems. You will find notes in the product descriptions.

Yes, they are robustly constructed and suitable for offroad use.

This is often due to the design. Our centerstands are TÜV-approved and offer the best possible compromise between stability and leverage.

No, they are not designed for that.

We offer vehicle-specific GPS holders and RAM mount systems. Please use our bike filter to find them.

Yes, with suitable adapter plates with TomTom or Garmin.

With onboard sockets, USB ports, or weatherproof cable kits—you can find these under “Power supply” in the shop.

Yes, please note the power limits and the on-board power supply.

Vehicle-specific lifts with ABE certification—easy to find using the bike filter.

Yes, both of our footrest kits are adjustable. The EVO footrests are even adjustable in multiple axes.

Many levers are adjustable or foldable – see product description.

No, our bar backs are not designed or tested for this purpose. Furthermore, this would invalidate the ABE (general operating permit) and the vehicle would lose its operating license.

We use aluminum, stainless steel, TPU, EVA, and Cordura, depending on the application.

Because higher strength classes are often required (10.9+). Our steel screws are corrosion-protected—stainless steel is only used where technically appropriate.

TPU: soft, abrasion-resistant (pockets). TPE: dimensionally stable (holders). EVA: lightweight, shock-absorbing (inserts).

Development and assembly mainly take place in Germany. However, we also manufacture at our plant in Czechia, and our bags are produced in the Far East in accordance with German quality standards.

Alle Teile werden vor Serienfreigabe intensiv getestet – im Labor auf Prüfständen und im Straßeneinsatz.

Standard, racing, or touring bench seats—custom-made in our saddlery.

No conversion required, e.g., for Harley-Davidson, Indian Chief/Chieftain, BMW LT, Honda Goldwing, large scooters, etc.

The standard processing time is currently 20 business days (Monday–Friday) after your bench seat arrives at our saddlery. Depending on the order situation, it may take more or fewer business days. Please check the bench seat configurator for the exact processing time.

You will receive a shipping box and return label—we will cover the shipping costs.

3 shapes, 18 faux leather surfaces, 12 thread colors – all configurable online.

Yes, we provide detailed care instructions to maintain the comfort and appearance of your bench seat in the long term. You can download the care instructions from our website.

No, but you can delete it from the shopping cart and recreate it. Best buy: Share the configuration link beforehand to make adjustments easier.

The usual payment methods of our online store apply.

Only to a limited extent. In the case of heavily modified or damaged bench seats, we reserve the right to refuse the modification—the price will then be refunded.

The statutory warranty rights apply here: two-year warranty on materials and workmanship.

Yes, we will send you samples. Please contact us by email at info@SW-MOTECH.com.

Slight water ingress at the seams is possible, but this evaporates again. The foam remains protected by a moisture barrier.

Yes, the cover is stretched extra tight so that it fits perfectly at all times.

No, the logo is an integral part and will be visible on every conversion.

Decorative elements that are sewn or glued are omitted. Only permanently intended fastenings remain.

No, because that would make the material more sensitive.

Yes, we use a “relaxation seam” for heavily curved bench seats. For slip-resistant support, we recommend black (velvet look or suede).

Some synthetic leathers stretch in all directions. We recommend quilting for an optimal fit.

A 3D spacer fabric (+10 mm) that distributes pressure, absorbs shocks, and is very durable.

Upholstery = higher & narrower, padding = deeper & wider. Passenger seat or seat heating may limit options.

Part of the original foam is replaced by harder composite foam.

No. If seat heating is available, upholstery can only be added or removed to a limited extent.

Yes, please send the cover along so that we can adjust it optimally.

• Standard shape: Original shape retained
• Racing shape: Passenger area greatly reduced
• Touring shape: With wedge for greater support and comfort for the passenger