Our delivery terms, shipping costs, and payment methods
We will process your order immediately, at the latest on the following business day.
We deliver directly to EU countries via our online store. If your delivery address is not listed in the country selection in the shopping cart, please contact us: we will be happy to inform you about the delivery conditions for your delivery address.
Customers from other countries can use the web shop to search for products. To place an order, please contact our partners in the respective country.
en/service/distribution_partners_globalProduct availability is indicated by a system that is updated several times a day:
If, contrary to expectations, we are unable to deliver on time, we will inform you of the expected delivery time or make a partial delivery. You will not incur any additional shipping costs for the subsequent delivery.
Please expect a delivery time of 2 weeks or more.
DHL Standard Shipping costs
We charge a flat rate of €4.99 per order for standard shipping. If you receive the goods in partial deliveries, delivery from the second shipment onwards is of course free of charge for you.
For orders with a gross value of €249.99 or more, shipping via standard DHL is free of charge. (End customers, delivery address within Germany)
Delivery time
Please refer to the information provided for each individual item for delivery times. If delivery is delayed, we will inform you in good time by email or make a partial delivery. The subsequent delivery will of course be free of charge for you. If a shipment does not arrive within the expected time frame, our customer service team can track the shipment and inform you of the expected delivery date.
Transport insurance
In accordance with legal requirements, every delivery is insured.
Seat bench shipping
We will send you a shipping box for you to send your bench to us. We will cover the shipping costs for sending us the bench and returning the finished bench to you.
DHL Standard Shipping costs
We charge a flat rate of €4.95 per order for standard shipping. If you receive the goods in partial deliveries, delivery from the second shipment onwards is of course free of charge for you.
For orders with a gross value of €249.99 or more, shipping via standard DHL is free of charge. (End customers, delivery address within France)
Delivery time
Please refer to the information provided for each individual item for delivery times. If delivery is delayed, we will inform you in good time by email or make a partial delivery. The subsequent delivery will of course be free of charge for you. If a shipment does not arrive within the expected time frame, our customer service team can track the shipment and inform you of the expected delivery date.
Transport insurance
In accordance with legal requirements, every delivery is insured.
Seat bench shipping
We will send you a shipping box for you to send your bench to us. We will cover the shipping costs for sending us the bench and returning the finished bench to you.
DHL Standard Shipping costs
We charge a flat rate of €6,99 per order for standard shipping. If you receive the goods in partial deliveries, delivery from the second shipment onwards is of course free of charge for you.
For orders with a gross value of €100 or more, shipping via standard DHL is free of charge. (End customers, delivery address within Austria)
Delivery time
Please refer to the information provided for each individual item for delivery times. If delivery is delayed, we will inform you in good time by email or make a partial delivery. The subsequent delivery will of course be free of charge for you. If a shipment does not arrive within the expected time frame, our customer service team can track the shipment and inform you of the expected delivery date.
Transport insurance
In accordance with legal requirements, every delivery is insured.
Seat bench shipping
We will send you a shipping box for you to send your bench to us. We will cover the shipping costs for sending us the bench and returning the finished bench to you.
DHL Standard Shipping costs
We charge a flat rate of €8.99 per order for standard shipping. If you receive the goods in partial deliveries, delivery from the second shipment onwards is of course free of charge for you.
For orders with a gross value of €249.99 or more, shipping via standard DHL is free of charge. (End customers, delivery address within Italy)
Delivery time
Please refer to the information provided for each individual item for delivery times. If delivery is delayed, we will inform you in good time by email or make a partial delivery. The subsequent delivery will of course be free of charge for you. If a shipment does not arrive within the expected time frame, our customer service team can track the shipment and inform you of the expected delivery date.
Transport insurance
In accordance with legal requirements, every delivery is insured.
Seat bench shipping
We will send you a shipping box for you to send your bench to us. We will cover the shipping costs for sending us the bench and returning the finished bench to you.
Express shipping
DHL Express shipping is available for orders placed from Monday to Thursday by 12:00 noon, provided that all ordered items are immediately available. Orders received by this time are normally handed over to DHL Express on the same day, with delivery expected on the next working day. Orders received after 12:00 noon are processed on the next working day; orders received after 12:00 noon on Thursday are normally processed on the following Monday. The stated delivery times are estimates and may vary due to carrier operations, public holidays or other circumstances beyond SW-MOTECH’s direct control.
DHL Standard Shipping costs
We charge a flat rate of €12.78 per order for standard shipping within Germany. If you receive the goods in partial deliveries, the second and subsequent deliveries are free of charge.
Delivery time
Please refer to the information provided for each individual item for delivery times. If delivery is delayed, we will inform you in good time by email or make a partial delivery. The subsequent delivery will of course be free of charge for you. If a shipment does not arrive within the expected time frame, our customer service team can track the shipment and inform you of the expected delivery date.
Transport insurance
In accordance with legal requirements, every delivery is insured.
Seat bench shipping
We do not currently offer the conversion of benches from the UK.
We only deliver to end customers from countries for which we cannot offer you a distributor as a local contact. You can find a list of our distributors by country at the following link: Global Distribution Partners. End customers from countries with a distributor have the option of sending their shopping cart as a request by email to the responsible distributor.
Shipping costs
We charge shipping surcharges depending on the country of delivery. You can find out the amount of the shipping costs in advance at any time by looking at the overview on this page. This shows you the expected shipping costs depending on the country of delivery (and the current shopping cart value).
Customs duties and taxes
Additional customs duties and fees apply to deliveries to non-EU countries. Further information can be found, for example, at https://taxation-customs.ec.europa.eu/taxation_de and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do as well as specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do
We deliver directly to end customers in Andorra, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Greenland, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Monaco, Netherlands, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus. We also have distributors in more than 65 countries who serve as local contacts and offer our products.
Shipping costs
We charge shipping surcharges depending on the country of delivery.
Delivery time
Delivery times to individual EU countries can be 3-8 business days. If the delivery is delayed, we will inform you in good time by email or make a partial delivery. The subsequent delivery will of course be free of charge for you. If a shipment does not arrive within the expected time frame, please contact us.